Alice Bazdikian ("we," "us," or "our") operates smallbusinessaicoach.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or use our services.
1Information We Collect
Information you provide directly:
- Contact information, your first name, last name and email address, when you subscribe to the Signal > Noise newsletter, leave your email in the website chat, download a free resource, use the AI ROI Calculator, or book a free diagnostic call.
- Calculator answers, your answers to the AI ROI Calculator (such as business size, hours that could be saved and your biggest concern), used to calculate and send your results.
- Chat messages, the questions you type into the website chat assistant and its answers. We use them to answer you and to follow up on your request. Please don't share sensitive personal or client information in the chat.
Information collected automatically:
- Analytics data, we use Google Tag Manager (GTM-53LWP97Z) and Vercel Analytics to collect anonymized usage data such as pages visited, time on site, referring URLs, browser type, and device information.
- Cookies, our analytics tools may place cookies on your device. These are used solely for understanding how visitors interact with the Site.
2How We Use Your Information
- To deliver the resources and services you request, including your free diagnostic call
- To send you the Signal > Noise newsletter and relevant follow-up about our services, if you subscribed
- To calculate and deliver your AI ROI Calculator results
- To answer your questions in the website chat and follow up on your request
- To improve the Site and understand how visitors use it
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3Data Storage and Security
Your contact information and newsletter subscription are stored securely with EmailOctopus, our email provider. We use industry-standard encryption and access controls to protect your data. Only authorized personnel have access to personal information, and only as needed to provide our services.
4Third-Party Services
We use the following third-party services that may process your data:
- EmailOctopus, stores subscriber contact information and sends the newsletter
- Google Tag Manager, analytics and conversion tracking
- Vercel, website hosting and analytics
- Google Calendar, appointment scheduling for diagnostics
- Anthropic (Claude), powers the website chat assistant; your chat messages are sent to Anthropic to generate answers
- Google Workspace (Gmail), sends us a copy of chat conversations and form alerts
Each of these services has its own privacy policy governing how they handle data.
5Your Rights
Under Canadian privacy law (PIPEDA) and, where applicable, the EU General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data we hold
- Correct inaccurate or incomplete data
- Delete your personal data ("right to be forgotten")
- Withdraw consent for email communications at any time
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at abazdikian@gmail.com.
6Email Communications
When you subscribe, you may receive the Signal > Noise newsletter and follow-up emails about AI for small business and our services. We only add you with your consent. Every email includes an unsubscribe link. You can opt out at any time.
7Children's Privacy
Our Site and services are not directed at individuals under 16. We do not knowingly collect personal information from children.
8Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
9Contact
If you have questions about this Privacy Policy or how we handle your data:
- Email: abazdikian@gmail.com
- Location: Toronto, Ontario, Canada